Shipping policy

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During collection launches, promotional periods, or holidays, processing times may be extended.

Shipping Destinations

BETTENCOURT ships within Germany, throughout the European Union, and internationally.

International destinations currently include: Australia, Canada, Hong Kong, New Zealand, Singapore, Switzerland, United Arab Emirates, United Kingdom, and the United States.

The shipping options available for your delivery address are shown at checkout. Additional destinations may become available over time.

Delivery Times

Estimated delivery times:

Germany: 2–5 business days
European Union: 4–10 business days
Rest of world: 7–21 business days

Delivery times are estimates only and may vary due to carrier delays, customs procedures, weather conditions, or other circumstances beyond our control.

Shipping Costs

Germany: €6.99 — free shipping on orders from €70

European Union: €13.99 — free shipping on orders from €80

International: €19.99 — free shipping on orders from €150

All prices include VAT where applicable. Free shipping is applied automatically at checkout once your order value reaches the threshold.

Duties and Import Charges Outside the EU

Deliveries outside the European Union may be subject to import duties, import taxes, and customs handling fees. These charges are not included in the purchase price or the shipping cost. They are levied by the authorities of the destination country and are payable by the recipient.

The amount depends on the law of the destination country. We recommend checking with your local customs authority before placing an order.

Order Tracking

Once an order has been dispatched, customers will receive a shipping confirmation email containing tracking information where available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

BETTENCOURT cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information.

Lost or Damaged Shipments

If a shipment arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

customerservice@bettencourt-jewellery.com

We will work with the carrier to investigate and resolve the issue.

Contact

For any shipping-related questions, please contact: